Shipping, Sales, and Returns Policy for Extreme High Heels
At Extreme High Heels, we're dedicated to creating high-quality high-heeled and platform shoes, sandals, and boots, handcrafted with passion and precision. We want your experience, from the moment you place your order until you receive your exclusive designs, to be as exceptional as our footwear.
Manufacturing and Delivery Times
Unless otherwise stated, all our products are made to order and are not shipped from immediate stock. Most of our models are made to order, with a usual manufacturing time of 4 to 6 weeks. For fully customized designs, this period can extend up to 12 weeks, depending on the complexity of the order.
Total delivery time includes both the manufacturing period and the shipping transit time. Transit usually takes from a few days up to a couple of weeks depending on the destination country and the chosen carrier, and it may be affected by external factors such as strikes, severe weather or customs procedures. Although we always aim for maximum efficiency, we cannot guarantee delivery within an exact, fixed time frame.
Secure and Discreet Shipping
All our shipments are discreet and in completely anonymous packages, never making reference to the type of footwear purchased. We understand the importance of your privacy.
To protect your high-quality high-heeled and platform shoes, sandals, and boots, each pair travels in handmade wooden boxes, designed with internal protectors to prevent any damage during transit. These robust wooden boxes, in turn, are carefully wrapped in padded and resistant materials to ensure a safe journey to your hands.
All shipments are sent with certified tracking, meaning only the recipient or an authorized person can collect the package, guaranteeing its security. To expedite deliveries, please include a contact phone number in your order form.
Shipping Costs: Shipping costs include special packaging (our protective hand made wooden boxes), handling, and transport. They may consist of a fixed price and a variable portion based on the price or weight of your order. The total cost, including shipping fees, will be clearly shown to you when you confirm your order.
Additionally, the transport price includes basic insurance for your peace of mind. If you wish to purchase additional insurance with broader coverage for your valuable luxury footwear order, please contact us via Phone/WhatsApp at +34 667 705 850 or by email at info@extremehighheels.net
Once we finish crafting your custom high heels design, we research and select the best transportation alternative to make the delivery as convenient and efficient for you as possible.
Warranty
All our exclusive high-quality high-heeled and platform shoes, sandals, and boots are guaranteed against manufacturing defects. Your satisfaction with the high quality of our artisanal work is our priority.
Returns Policy
We understand that uniqueness is essential in custom high heel footwear. Therefore, and in accordance with Spanish Law 7/1996 of 15 January on the Regulation of Retail Trade, Article 45, we do not accept returns for any items made to order, as each product is made strictly according to the customer’s individual specifications.
It's crucial to emphasize that our high-heeled and platform footwear is not designed for prolonged use or regular walking. Therefore, its use for walking is not recommended, as it can cause severe injuries. In no case are we responsible for possible injuries resulting from improper use.
Returns for in‑stock items
For in‑stock items, if you are not satisfied with the product received, you may return it provided it has not been used and the following conditions are met, in accordance with current consumer legislation for distance purchases:
- You have 15 calendar days to make the return, starting from the delivery date (after this period, returns will not be accepted).
- The returned material must be correctly packaged and postmarked.
- You must provide your customer number and the corresponding invoice number.